Let’s be honest—process mapping used to suck. It was the equivalent of eating your vegetables before you could touch the steak. Necessary? Sure. Fun? Not remotely. Whether it was defining database structures before writing a single line of code, or sketching out user journeys before building an app, process mapping always felt like the preamble to the “real” work. But here’s the thing: it was always the most important part. If you've ever written a business plan, mapped out a

The integration of artificial intelligence (AI) in IT operations is emerging as a pivotal factor in driving the next wave of digital...